Technical Services Specialist

Technical Services Specialist

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in underwriting support and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Technical Services Specialist in our Toronto office to provide support to underwriters, underwriting assistants, and raters in areas requiring specialized skills or knowledge in the processing of all transactions, including new submissions, renewals, endorsements, and cancellations, and deliver excellent customer service.

Reporting to the Underwriting Manager, you will enter or retrieve policy information, input routine and non-routine entries and transactions, access various systems to compile information and reports, electronically process insurance submissions, distribute mail and work, perform calculations and standardized computations, file and index documents, operate office equipment, review and process policy changes, research and correct system errors, and carry out more complex regulatory reporting. You will also support internal clients by providing procedural advice, creating reports, and participating in the performance management cycle.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

This is a hybrid work opportunity.

Enter or retrieve policy information and input routine and non-routine entries and transactions.

Access various systems to input data and compile information and reports for internal customers.

Electronically process insurance submissions, using internal computer systems.

Distribute mail and work.

Perform simple calculations and standardized computations.

Electronically file and index documents.

Operate office equipment, such as scanners, and perform related tasks such as document indexing.

Review and process policy changes and make correction entries to policies.

Research and correct routine, or more complex, system errors.

Type and/or process a variety of filings, forms, and letters, to comply with legal requirements.

Carry out the more complex regulatory reporting in the department.

Maintain knowledge of state filings.

Respond promptly and accurately to requests for information.

Reconcile discrepancies, perform self-check of own work, and check the work of others, especially that of more junior staff, and perform general quality control functions, as needed.

Act as 'go to' person within the department, because of knowledge and specialized skills attained.

Process all work within department standards.

Work on special projects, as assigned, some of which are complex.

Process and code documents on one or more systems.

Lay out and prepare reports, including statistical reports.

Service the needs of customers.

Support others who maintain relationships with customers.

Recognize and respond to or refer opportunities.

Identify and resolve problems by referring to policies, procedures, and standards.

Continually improve unit performance by analyzing and recommending enhancements to technical procedures.

Required: High School Diploma or Equivalent and 1 or more years of experience in the Underwriting area OR Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Underwriting area AND Risk Management - Proficiency Level Intermediate, Probability - Proficiency Level Intermediate, Underwriting In Action - Proficiency Level Intermediate.

Preferred: Excellent customer service skills, advanced data entry skills, strong Microsoft Office skills, experience working in a high volume, production environment, detail oriented.

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity, and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time, and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity, and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.