Officer, Technical Services

Officer, Technical Services

Summary: Assist senior in providing quality of Hong Kong service to internal and external customers according to agreed service commitment, perform daily Hong Kong policy administration duties and department support duties. Assist in Hong Kong business project, system enhancement project and ad hoc projects as assigned.

Key Tasks & Accountabilities: Perform technical calculations, checking and advice according to service commitment, provide support and information for investment trading and pricing. Maintain and update manuals for different technical calculations and projections. Monitor the service standard and prepare statistics/reports for Technical Services team on regular basis. Conduct data analysis and participate in business projects as assigned. Identify and initiate system requests for automation of system functionalities and perform relevant UAT for system error/enhancement/development. Perform daily policy administration when need arises.

Qualifications: Degree holder in Mathematics or Statistics or related discipline; with actuarial training background is preferred; FLMI / ACS / Insurance related qualifications is preferable. FLMI / ACS / Minimum 3 years of relevant experience in life insurance industry; experience in life insurance product pricing and technical services is an advantage.

Knowledge: Good knowledge in Hong Kong life insurance products, business operations/processes/workflow. Customer Centric Knowledge of Cantonese is an advantage.

Technical Skills: Advanced PC skills including MS Excel, Access and PC programming, MS ExcelAccess. Good interpersonal, planning, organizing and analytical skills. Sound problem solving skill. Self motivated, with good sense of responsibility and high degree of integrity.