AM - Policy Servicing Operations

AM - Policy Servicing Operations

Responsible for managing the requirements of new products and related governance/project activities initiated by the Company. The primary goal is to ensure prompt actions that meet established benchmarks, align with the Company's strategies, and deliver within the agreed timeline while maintaining high standards.

Key Tasks and Responsibilities:

1. Lead and monitor the new products/regulatory projects initiated by the company for Life Family Servicing
2. Lead and supervise subordinate on project implementation & testing
3. Participate and prepare comprehensive system/business requirement and fulfil the needs of users to promote improvements to processes and processing efficiency
4. Perform and monitor project/enhancement User Acceptance Test (UAT) with agreed define test script
5. Prepare sign off document, post implementation briefing to business owner prior production deployment
6. Implement or meet agreed milestones for approved new products/regulatory projects or initiatives.
7. Ensure all activities achieved the reasonable quality, performance and within the agreed timeline given.
8. Prepare and review of any relevant document e.g: WI, regulatory guides, policy contract.
9. Support team member on day-to-day problem solving
10. Assist in any ad-hoc assignment/projects from Management when required.
11. To ensure all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit and External Audit are complied with.

Key Skills:

1. Good communication skill –verbal and written
2. Supervisory skill
3. Analytical skill
4. Problem solving skill
5. Ability to produce high quality work under pressure and right attitude for work
6. Sound processing knowledge
7. Sound product knowledge

Qualification/Experience:

Education: Degree or Diploma with relevant experience

Experience: Minimum 5 to 7 years in Insurance/Takaful Industry

At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich! At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We're proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified Let's continue to grow together! Location(s): MY - Kuala Lumpur Schedule: Full Time