Staff Technical Support Engineer - Remote Eligible

Staff Technical Support Engineer

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Responsibilities

• Owning the technical leadership to enable the customer teams across GCS
• Developing training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Delivering training and/or training SMEs to deliver training
• Setting strategy and direction for reflecting customer voice and product use cases back into the product teams and identifying product supportability gaps

Minimum Qualifications

• 8+ years of support and networking experience required SME who specializes with a primary in the ZPA technology with ZCC as a backup
• Expertise in networking, cloud security, performance management, and the ability to quickly pick up new technologies
• Effective at collaborating and building consensus across teams and organizations
• Experience advising leadership at the Director level and above on technical strategy and voice of the customer
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

Preferred Qualifications

• Bachelor's degree in computer science, computer engineering, or equivalent advanced industry experience/certifications
• Industry certification at the professional and expert level desired
• Experience with the NPI process and beta efforts

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.