Senior Manager, People Services - India And APJ

Senior Manager, People Services - India and APJ

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

We're seeking an experienced Senior Manager, People Services - India and APJ, to oversee the operational excellence and customer experience of all People and Culture programs across the region. Reporting to the Global Director, People Services, you will be responsible for:

• Leading a team to execute global and locally relevant HR processes, from onboarding to exits, while ensuring compliance and efficiency
• Establishing and delivering the vision, strategy, and roadmap for People Services in India and APJ to enable frustration-free candidate and employee experiences
• Supporting and scaling an agile team culture with global standards, while tailoring operations for local needs
• Partnering with cross-functional leadership (including HR Systems, IT, and Finance) to enable continuous improvement, new system launches, and automation efforts
• Providing service health analytics and actionable insights to guide high-quality business decisions and operational enhancements

What We're Looking for (Minimum Qualifications)

• 10+ years of experience in HR operations with 8+ years managing teams
• Hands-on experience with HR tools such as Workday and ServiceNow (including ServiceNow HR Service Delivery)
• Proven track record of managing cross-functional partnerships and influencing stakeholders up to the C-suite
• Expertise in HR service delivery models, system automation, and enabling scalable operations across global regions
• Strong quantitative and qualitative analytical skills with the ability to navigate ambiguity and thrive in a fast-paced environment

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in guiding teams through transformational initiatives within tiered-service delivery models
• Exceptional communication skills with experience leading global teams
• Practical experience driving customer-centric service innovations

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.