IT Support Specialist

IT Support Specialist

At Zotec Partners, our people make it happen. Transforming the healthcare industry isn't easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can't happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear purpose, to make a difference by improving the way that healthcare works for everyone. Today we are more than 1000 employees strong, and we continue to use our incredible talent and energy to bring that purpose to life.

We are seeking an IT Support Specialist to join us. As an IT Support Specialist, you will be responsible for service and support of office hardware and software for our Chattanooga, TN location as well as remote support for some of our regional based locations.

What You'll Do:

• Provide desk side, remote and virtual client support to internal employees
• Perform hands-on technical upgrades and deployments
• Ensure service level agreements are met for each support ticket
• Provide repair and maintenance for mobile devices as needed
• Participate in various system upgrades and maintenance
• Assist IT Asset Manager with asset management activities including, but not limited to, updating and administering the company asset management database
• Participate in decommissioning and disposal of IT Assets
• Other duties and responsibilities as assigned

What You'll Bring To Zotec:

• Strong analytical skills and problem solving with attentiveness to detail
• A Bachelor's Degree in Computer Science or equivalent work experience in a related field with 2-4 years' experience in the support of desktop related equipment and application programs.
• Windows desktop/ laptop; Printer, Scanner, Apple iPhone and tablet troubleshooting experience required
• Active Directory Administration / User management experience required
• Laptop/ Desktop Imaging– Microsoft SCCM experience preferred
• Thin Client configuration management – Intune / Citrix experience preferred
• PowerShell Scripting experience is a plus
• JAMF Administration experience is a plus

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you!