Technical Account Manager

Technical Account Manager

The Technical Account Manager will be an important, customer-facing role responsible for supporting the technical success and growth of Zoovu's clients. The TAM at Zoovu serves as a trusted technical advisor, working closely with customer stakeholders to optimize implementation, drive solution adoption, and align Zoovu's platform capabilities with evolving business needs. The TAM will work side by side with Zoovu Customer Success to ensure the technical and commercial success of customers.

This role is embedded within the Solutions team and plays a critical part in ensuring long-term value for our customers—bridging pre-sales solutioning with post-launch technical strategy, data governance, and roadmap alignment.

Key Responsibilities

• Provide technical guidance to customers to enable optimum usage of the Zoovu platform.
• Support enablement of customers alongside Zoovu customer success.
• Translate business requirements into solution architectures by aligning Zoovu's capabilities with customer goals.
• Drive continuous optimization of live solutions by recommending enhancements based on data insights, behavioral analytics, and usage trends.
• Collaborate with Implementation, Product, and Engineering teams to ensure technical issues are escalated, resolved efficiently, and factored into roadmap decisions.
• Support Quarterly Business Reviews (QBRs) and strategic checkpoints with customer stakeholders, showcasing impact and identifying growth opportunities.
• Identify opportunities for expansion within in conjunction with Customer Success, based on customer's identified business goals, mapped to the Zoovu capabilities and roadmap.
• Collaborate with Customer Success Partner within your book of business to support renewal and expansion activities.
• Develop and maintain technical account runbooks, documenting customer environments, solution usage, integrations, and governance standards.
• Actively contribute to solution documentation, internal enablement materials, and feedback loops with Product and GTM teams.

Qualifications

• 2-5 years of experience in a Technical Account Manager, Solutions Architect, or Enterprise Customer Success role, ideally within a SaaS or enterprise commerce context.
• Strong understanding of e-commerce ecosystems including PIM, CMS, ERP, commerce platforms (e.g., Salesforce, Adobe, SAP), and CDPs.
• Experience with APIs, composable architecture, and digital experience orchestration (headless environments).
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Strategic mindset: ability to understand customer business models, KPIs, and align Zoovu capabilities to deliver measurable value.
• Excellent organization, time management, and client communication skills.
• Comfortable working in fast-paced, cross-functional teams with enterprise clients globally.

Nice to Have

• Familiarity with Zoovu or similar product discovery technologies (e.g., Algolia, Bloomreach, Coveo, Nosto).
• Experience supporting enterprise clients in complex B2B verticals.
• Prior exposure to product data enrichment, guided selling, or CPQ systems.
• Background in eCommerce operations, merchandising, or digital strategy.