Solutions Engineer (tokyo Based)

Solutions Engineer

As a Solutions Engineer at Zoom, you will advocate for customers. Your responsibilities include providing product development recommendations, supporting the AE/Channel Account manager, and translating technical requirements. You will test customer environments and promote Zoom's architectural advantages to drive customer demand, contributing to customer happiness and the success of Zoom's Communication platform. The role is based in Tokyo, and reports to the Head of JAPAC, Solutions Engineering in Australia.

About the Team

At Zoom, we support a diverse range of customers and partners in bringing cutting-edge communication and collaboration solutions to their organizations. Our goal is to orchestrate strategic, collaborative, and customer-focused discussions and experiences that highlight what's possible with Zoom.

What We're Looking For

• 2+ years of technical experience in Collaboration technologies/a customer facing technical role
• Have Knowledge of Zoom platform (Chat, Meetings, Video, Phone, Marketplace/API)
• Have Voice & Network knowledge, SaaS experience is nice to have
• Have Business Level Japanese/English (English: nice to have)
• Have strong business acumen and executive presence, able to position Zoom Communication platform end-to-end
• Have experience to work cohesively with customers, Zoom Account Team, and Zoom Partners
• Have Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.