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Software Engineer - Remote Eligible

Develop high-performance backend systems for AI-powered contact center management
Remote
Mid-Level
18 hours agoBe an early applicant
Zoom Video Communications

Zoom Video Communications

A provider of remote conferencing services offering video conferencing, online meetings, chat, and mobile collaboration.

19 Similar Jobs at Zoom Video Communications

Fullstack Software Engineer

As a Fullstack Software Engineer, you will be responsible for designing and implementing scalable, high-performance backend systems using Node.js, TypeScript, and Fastify. You will need to have basic REACT experience. You will collaborate with cross-functional teams to analyze user needs, create technical specifications, and write clean, efficient, and well-documented code. Your goal is to deliver high-quality software products that meet customer requirements and enhance user experience.

The Workforce Management development team is focused on building, enhancing, and adding new features to our contact center solution. This is an AI powered tool for supervisors of contact centers to manage their Agents. This tool is used to create, schedule and monitor in a bulk model. This is an exciting product area filled with potential for people looking to make an impact!

Responsibility:

  • Design and implement scalable, high-performance backend systems using Node.js, TypeScript, and Fastify.
  • Proven experience in building and maintaining robust GraphQL APIs to power flexible, real-time client interactions.
  • Proven work experience with SQL databases (PostgreSQL/MySQL) and caching solutions (Redis) to manage and access data efficiently.
  • Partner with product and design teams to deliver feature-rich, high-quality applications that meet business goals.
  • Take ownership of full stack features from planning through execution, including testing, deployment, and monitoring.
  • Troubleshoot, debug, and optimize systems for performance, scalability, and resilience.
  • Write maintainable, well-documented, and thoroughly tested code.
  • We require experience with CI/CD tools, with Jenkins, GitLab etc.

What We're Looking For:

  • 4-5 years of recent fullstack development experience.
  • Strong in Node.js and TypeScript.
  • Solid knowledge of Fastify, or other comparable Node.js frameworks (Express, NestJS).
  • Expertise in GraphQL API design and implementation.
  • Proficiency in relational databases (PostgreSQL/MySQL) and caching tools like Redis.
  • Familiarity with REST, JWT/Auth mechanisms, and secure coding practices.
  • Experience writing unit/integration tests and using CI/CD pipelines.
  • Clear understanding of clean code principles, scalable architecture, and performance best practices.
  • Frontend experience with React.

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

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Software Engineer - Remote Eligible
Remote
Engineering
About Zoom Video Communications
A provider of remote conferencing services offering video conferencing, online meetings, chat, and mobile collaboration.