Senior Solutions Engineer - Remote Eligible

Solutions Engineer

Zoom is seeking an experienced Solutions Engineer to design, build, and demonstrate optimal solutions aligned with business challenges. You will serve as a trusted advocate for customers and channel partners, working with Sales, Product Development, and Customer Success teams to deliver seamless solutions and concrete business outcomes.

You will support Account Executives communicating Zoom's solution advantages and guiding customers through complex collaboration challenges.

This role requires deep understanding of Unified Communications as a Service (UCaaS) industry and a strong understanding of Agentic AI and Conversational AI integration into business workflows.

**This role is based in Mumbai or Bangalore only**

About the Team

At Zoom, we support diverse customers and partners in implementing cutting-edge communication and collaboration solutions with AI Companion. Our goal is to create strategic, customer-centric experiences that maximize Zoom's potential.

Key Responsibilities

• Leading strategic sales opportunities and providing pre-sales support to customers and enablement for partners and internal teams
• Leading technical strategy discussions on complex architectural concerns (deployments, integrations, interoperability
• Delivers tailored demonstrations to senior leadership, incorporating technical discovery and business impact
• Providing market-specific recommendations to customers by leveraging industry trends, competitive analysis
• Serving as subject-matter expert in AI-Powerred UCaaS services, understanding AI industry trends, and competitive landscape
• Designing and delivering next-generation AI communication solutions through demos, Proof of Concepts (PoCs), Hands on Experience in implementing configuring POC environments

What we're looking for

• 8+ years of technical presales or solutions engineering experience in UCaaS domains with leading platforms
• Experience in AI Integration & Workflow Automation Connecting UCaaS platforms to business systems (CRM, ITSM, HRIS) via AI-powered workflows.
• Experience in designing Custom AI Agents, AI Assisted Agent Tools
• Experience with AI technologies including Generative AI, Large Language Models (LLMs), Prompt Engineering, AI workflows will be highly regarded.
• Excellent presentation skills to explain complex technical concepts to senior stakeholders
• Ability to collaborate with and influence sales, marketing, and product teams

This position plays a crucial role in delivering Zoom's solution value to customers and partners and shaping the future of communication.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.