Public Sector Solutions Engineer (tokyo Based)

Public Sector Solutions Engineer

We are seeking an experienced Public Sector Solutions Engineer with a proven track record of success to join our team at Zoom. In this role, you will play a key part in customers success by architecting, designing, and demonstrating tailored solutions that address unique business challenges and objectives.

As a trusted advocate for customers and channel partners, you will work closely with cross-functional teams—including Sales, Product Development, and Customer Success—to ensure seamless solution delivery and business outcomes.

A strong understanding of the Unified Communications as a Service (UCaaS) industry, along with solid knowledge of the Contact Center as a Service (CCaaS) space, is essential. You will be expected to clearly articulate Zoom's solutions and architectural advantages in supporting Account Executives (AEs) to help Japanese Central and Local Government institutions overcome their most complex collaboration challenges.

The role is based in Tokyo and will report to the Field and Partner Solutions Engineering Manager, Japan.

Responsibilities

• Leading strategic sales engagements and provide expert technical support to customers, partners, and internal teams.
• Building trusted relationships across the customer and channel ecosystem while enabling partners to adopt and manage Zoom's UCaaS and CCaaS platforms.
• Acting as a subject-matter expert on UCaaS/CCaaS technologies, industry trends, and competitive positioning.
• Collaborating with global teams to drive product innovation, enhancements, and customer-focused solutions.
• Designing and delivering next-generation communication solutions, including demos, proofs of concept, and deal-support activities.
• Contributing to sales strategy, marketing initiatives, and product development through market intelligence and customer insights.

What We're Looking For

• Build good rapport with customers through business acumen in the public sector, technical expertise, and executive presence.
• 8+ years of experience in the public sector market, working with Japan Government Agencies or Public institutions as a Solutions Engineer or in similar technical pre-sales roles.
• 3+ years experience in selling Public Cloud services to Japan Government Agencies or Public institutions, ideally within UCaaS/CCaaS environments.
• An excellent understanding of the Japanese Government's three-tiered network segregation policy for both central and local government, including the Local Government Wide Area Network (LGWAN).
• An excellent understanding of Japan's government security certifications such as Information System Security Management and Assessment Program (ISMAP)
• A solid understanding of Japan's national strategy - Society 5.0 - to create a "super smart society"
• Have knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Have experience of working within the channel landscape and supporting partner-driven engagements.
• Native Japanese skill/Business Level English skill with a TOEIC score of 700+ will be highly considered.