Carrier Engineer - Remote Eligible

Carrier Engineer

As a Carrier Engineer at Zoom, you will maintain technical knowledge of both VoIP and Networking technologies. Have the ability to apply that knowledge in interconnecting a carrier to the Zoom Telephony Platform. Responsible for primary roles of evaluation, design, and onboarding of carriers and their Telephony services. The Carrier Engineer will also be responsible for Tier 2 escalations. Including customer/end users telephony issues as well as monitoring, triage and support of the Zoom Telephony Infrastructure.

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

What We're Looking For

• 5+ years of experience working in a technical role with a telecom carrier or large enterprise operating and/or managing a SIP based voice infrastructure/UCaaS environment.
• Have advanced knowledge and understanding of Voice over IP using SIP signalling to include, but not limited to using UDP, RTP, TLS, SRTP for delivery.
• Have advanced knowledge of LAN and WAN switching and routing protocols for the design and transport of Voice over IP services.
• Have knowledge of BGP routing protocol is a must.
• Understand and have knowledge of international telephony regulations and propose solutions within these regulatory requirements.
• Have experience in seeking out solutions for problems to optimize cost, performance and quality of existing solution with ownership.
• Have experience working with vendors and external partners.

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.