Head Of Operations

Zoomo Operations Leader

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world's most convenient, affordable, and safe LEV platform.

In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

The Role

We're looking for an operations leader to help take our North American business to the next level. This role will drive strategy through execution across our toughest operational problems. We're looking for a rockstar who can move at a fast pace and build world-class operations that scale. This person will have the opportunity to scale our business presence and teams in the region.

In this role, reporting directly to our Global VP of Operations, you can expect to:

• Design and execute winning operational strategies for the growth and profitability of our North American B2C and B2B operations. This role requires a combination of operational expertise, problem-solving skills and a growth-oriented mindset.
• Hire, train, and manage a great team that will help build our legacy.
• Starting with our existing operations in NYC and Toronto, you will design our expansion strategy for existing and new cities across the region.
• Set global standards for our key operational metrics - fleet availability, cost optimisation, customer and employee satisfaction.
• Lead safety initiatives and programs to ensure we continue to keep riders and employees safe at scale.
• Design a culture of performance that allows us to score goals and develop an employer-of-choice brand.
• Coordinate strategies and processes with our global central departments.