Technical Service & Business Admin

Technical Service & Business Admin

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Working place: ZOLL Medical, Elst

Fluency in Dutch and strong English skills are required

The position of the "Technical Service & Business Admin" includes the following administrative tasks. The planning and execution of service processes, the development of service offers, the assumption of tasks, accounting and logistics.

Essential administrative functions:

• Support on selling and renewing service contracts
• Administration activities related to service sales activities
• Providing (service sales) reports to Management in SFDC
• Order and invoice processing
• Service entry and outgoing inspection
• Spare Parts Administration / Purchasing / Procurement / Stock Count
• Warehousing, packaging, shipping
• Notification of special incidents according to MDR to the supervisor
• Close cooperation with the whole Central Europe Service Team

Essential technical functions:

• Making sure all tasks are done well on time, minimizing overall TAT (turnaround times)
• Tracking of activities in the Complaint Management System database
• Handling of incoming customer calls and inquiries
• Hands-on contribution to day-to-day output of department
• Ensuring that all legal and regulatory requirements are met in a timely fashion

Skills requirements:

• IT skills in MS Office products, Oracle, SFDC
• Strong organizational skills, being able to manage own workload proactively
• Be a problem solver, analytical and methodical thinker
• To assist in the promotion and sale of upgrades and options (e.g. service contracts)
• To identify and implement improvements that enhance the customer´s satisfaction with ZOLL