Service Engineer

Technical Services Engineer

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL!

The Technical Services Engineer will ensure the effective execution of all technical service-related functions for ZOLL Medical products deployed across Australia and New Zealand. This role will focus on maintaining ZOLL devices, ensuring compliance with service level agreements, and maintaining high levels of customer satisfaction. This will be a Hybrid role covering Field Service and Depot repairs performing preventative maintenance, commissioning and breakdown repairs. Travel across Australia and New Zealand will be required.

Key Responsibilities:

• Conduct, and/or coordinate the repair, preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.
• Travel across Australia & New Zealand at short notice
• Promote and support ZOLL Service Agreements to achieve individual and territory revenue budgets
• Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.
• Manage customer and distributor relationships to achieve Customer Satisfaction Targets
• Maintain correct spare part inventory levels and participate in quarterly stock stake.
• Actively seek product and business improvement suggestions from our customers.

Qualifications and Experience:

• Bachelor's degree in biomedical engineering, Electronics, or a related technical discipline, or equivalent work experience.
• Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.
• Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life-saving equipment being highly desirable.
• Strong leadership and people management skills, with the ability to inspire and develop a team.
• Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
• Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.
• Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.
• Availability for on-call support and willingness to travel locally as needed for on-site service support.

Personal Attributes:

• A collaborative and team-oriented mindset with excellent interpersonal skills.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Highly adaptable and resilient, with a strong commitment to excellence.
• Ability to multitask and work effectively in a team environment.
• Proficiency in Microsoft Office Suite and familiarity with inventory management systems.
• Detail-oriented with strong organizational skills.
• A customer-first mindset with a commitment to providing outstanding service.
• Ability to handle pressure and adapt to a fast-paced environment.
• Willingness to learn and take on diverse responsibilities within the team.

Strong communication and interpersonal skills