Product Integration & Support Lead

Product Integration & Support Lead

The Product Integration & Support Lead is responsible for driving the successful introduction, integration, and ongoing support of ZOLL's products within the Global Service organization. This role provides technical leadership over new product introduction (NPI), ensures service readiness, manages technical projects, and oversees the coordination and scheduling of engineering activity for tasks focused on sustaining support and automation. The Lead will ensure consistent execution of service engineering processes, documentation, and product lifecycle health.

Essential Functions:

• NEW PRODUCT INTRODUCTION
• Operate as the service lead for new product introduction (NPI), working with service leadership to ensure all requirements are captured, validated, and implemented.
• Coordinate with R&D, Operations, Quality, and Product Management to ensure new and updated products are serviceable and have the required support post-launch.
• Ensures completion of service readiness activities including service documentation, test methods, repair workflows, and training content.
• Ensure training is developed and delivered for depot technicians and global service teams during NPI and for major product or documentation updates.
• PROJECT MANAGEMENT
• Lead, plan, and coordinate cross-functional projects related to new product introduction, service improvements, process redesign, and technical initiatives.
• Ensure timely completion of deliverables by monitoring progress, escalating roadblocks, and adjusting timelines as required.
• Facilitate regular project meetings, maintaining clear communication between Service, R&D, Operations, and Quality.
• Support the standardization of service processes and process changes across international offices to ensure consistency and compliance with ZOLL quality standards.
• CROSS-FUNCTIONAL COMMUNICATION & ADVOCACY
• Act as a strong voice for ZOLL technical service, ensuring service needs and challenges are represented in design reviews, quality meetings, and cross-functional initiatives.
• Establish strong relationships with engineers and stakeholders across the company to support product lifecycle discussions, feedback loops, and escalation management.
• SUSTAINING ENGINEERING & PRODUCT OWNERSHIP
• Oversee task assignments, scheduling, and coordination of work across sustainability and automation engineers.
• Provide technical guidance to ensure high-quality execution of assigned work and strong cross-functional alignment.
• Set priorities for the support engineering team and ensure consistent execution of product ownership responsibilities.
• Maintain visibility into product performance, recurring failure modes, and service process gaps, using this insight to drive continuous improvement.
• Provide leadership in identifying and implementing improvements to repair processes, test methods, and service workflows, as well as potential automation opportunities.
• Other duties as required.

Required/Preferred Education and Experience:

• Bachelor's Degree Electrical Engineering, Mechanical Engineering, Industrial Engineering, Systems Engineering, or a related technical discipline required
• At least 5+ years of experience in a medical device or other highly regulated electro-mechanical environment required
• Experience managing or coordinating engineering change processes preferred
• Experience leading cross-functional readiness or NPI teams preferred
• Experience leading or mentoring technical teams preferred
• Experience supporting product lifecycle management or sustaining engineering functions preferred
• Familiarity with ISO9001/ISO13485 quality systems preferred
• Experience with data visualization tools is a plus preferred

Knowledge, Skills and Abilities:

• Excellent communication and cross-functional leadership skills with the ability to influence without authority.
• Strong project management abilities, with experience leading complex, cross-functional engineering initiatives.
• Deep analytical and problem-solving skills related to complex electro-mechanical medical systems.
• Experience interpreting product structures, BOMs, engineering drawings, and ERP/MES systems.
• Familiarity with Lean Manufacturing and Six Sigma methodologies.
• Ability to manage multiple projects, competing priorities, and tight timelines in a fast-paced environment.
• Strong leadership, coordination, and influence skills
• Proficiency in MS Office Suite

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

$115,000.00 to $135,000.00

This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.