Administrative Support

Hybrid Cardiac Management Solutions Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Type Hybrid Job Summary

• Manages all Patients/Hospitals/Physicians related processes and documents
• Manages/supervises the logistic shippings & returns of the LifeVest spares and sets
• Creates/maintains relationships with the Hospitals to support with specific needs or information: shipping documents, manuals, declarations, patients' activations/dismissions, schedules, etc…
• Supports the Sales Team
• Interacts with Invoicing and Orders/Credit Collection Team
• Interacts with the Tech Support Team
• Interacts with ZOLL EMEA colleagues and German central warehouse

Essential Functions

• Patients records input into ERP
• Shipping document issuing
• Purchase Orders intake
• Inventory check on the national territory
• Inventory management: allocate medical device components
• Courier shipping management: check / order / monitor / ship / track medical device components
• Coordination and management of returning shipments; support on top urgent shipments
• Regular reporting, analyses and forecasting (ex. monthly reports on total number of shipments / returns / top urgent deliveries / open complaints / new LifeVest sets orders vs number of fittings, etc..)
• Quality Management – check and replacement of expiring items / damaged items
• Interaction with the German warehouse
• Communication with logistics partners

Required/Preferred Education and Experience

• Less than 1 year Previous admin/intern experience preferred

Knowledge, Skills and Abilities

• Good working knowledge of MS Office, especially Excel and confident with ERP systems
• Organized, precise, respectful, friendly, team oriented with well-developed interpersonal skills both internally with co-workers and externally with customers and business partners
• Goal-oriented thinking with a strong hands-on mentality and persistent approach

Preferred Languages

• Italian - Expert
• English - Advanced

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.