Business Operations & Strategy Associate (hybrid - NYC Office)

Business Operations & Strategy Associate (Hybrid - NYC Office)

We're looking for a sharp, detail-oriented operator to join Zip as a Business Operations & Strategy Associate. This is a high-visibility role for someone with 2–3 years of experience in consulting, strategy, or business operations who's eager to learn, thrives in fast-paced environments, and enjoys solving real business problems.

You'll be embedded in the Commercial Office, reporting to the CCO, and collaborating closely with cross-functional leaders. Our team values curiosity, precision, and accountability. We care more about impact than credit, and we believe in fast feedback, crisp communication, and always showing up prepared.

As a Business Operations & Strategy Associate, you will be an integral part of the Commercial Office, reporting directly to the Chief Commercial Officer (CCO). Your role involves close collaboration with cross-functional leaders across Sales, Marketing, Partnerships, RevOps, and Finance. You will be instrumental in driving strategic clarity and operational excellence, directly shaping the scalability of our commercial organization through tasks ranging from calendar management to dashboard development and leading planning cadences.

Our team values curiosity, precision, accountability, and a focus on impact over credit. We operate with a commitment to fast feedback, crisp communication, and consistent preparedness.

Interesting Problems You'll Get To Solve

Strategic & Operational Support

• Own and manage the CCO's calendar, travel, and daily operating rhythm — ensuring time is aligned to top priorities, meetings are well-prepared, and logistics are executed with precision
• Prepare briefing materials, meeting agendas, and key documentation for internal and external sessions
• Track key initiatives and ensure progress across the Sales, Marketing, and Partnerships teams

Data & Analytics

• Build dashboards to monitor commercial performance (Salesforce, marketing platforms, finance tools)
• Analyze performance trends and identify actionable insights for leadership
• Support pipeline reviews, forecasts, and QBRs in collaboration with GTM and RevOps

Communications & Planning

• Develop internal communications for the CCO org, from QBR decks to All Hands updates
• Lead quarterly planning rhythms (OKRs, project trackers, planning docs)
• Support development of scalable playbooks and repeatable operating cadences

What You'll Bring To The Team

• 2–4 years of experience in strategy, consulting, GTM operations, or business analytics
• Proficiency in Excel/Google Sheets; experience with Looker or Tableau a plus
• Strong ability to translate data into clear business narratives and decisions
• Excellent communication skills — strong writer, visual thinker, and executive-ready presenter
• High EQ and professionalism — calm under pressure, clear in your messaging
• Experience managing or supporting executive calendars or meeting workflows a plus
• A proactive, ownership-first mindset — you anticipate needs and drive clarity
• Bonus: Familiarity with Salesforce, SQL, SaaS, or fintech operating models

What You'll Get In Return

Zip is a place where you'll get out what you put in. The newness of our sector means we move fast and embrace change, and our promise to you is that you'll feel empowered and trusted to make big things happen quickly. We want you to feel supported and be your full self at work. Because it's important to us that you grow your skills and career while being surrounded by smart, kind people who have your back.

We offer:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer-covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Pay Transparency

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base pay range for this position is $93,000 - $115,000 USD aligned to Zip's Premium compensation band for New York-based roles. Total compensation may also include bonus and/or equity awards. Final offers are based on experience, job-related knowledge, internal equity, and other business factors. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers. We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We're proud to be a values-led business and our values - Customer First, Own It, Stronger Together and Change The Game - guide us in everything we do.