Strategy And Operations Associate/manager

Your Role

The P2P Strategy & Operations role is a unique opportunity to sit at the intersection of product, go-to-market, and customer success for one of the fastest-growing segments of our business. You'll be instrumental in shaping and scaling the strategy behind our procure-to-pay (P2P) product, driving both adoption and expansion across our customer base. This role offers direct visibility into high-impact initiatives, ownership of strategic programs, and the chance to collaborate closely with cross-functional leaders to solve some of our most complex and high-value challenges.

Key responsibilities include identifying and driving operational improvements across the P2P lifecycle, building and evolving our sales and customer enablement playbooks, and partnering with product and engineering to prioritize and execute roadmap features. You'll also help define our ideal customer profile (ICP), track segment performance, and support key P2P customer launches. Ultimately, your goal will be to accelerate P2P growth by making the product easier to sell, easier to adopt, and more valuable to every customer that uses it.

You Will

1. Partner with Sales, CS, and Marketing to develop and scale P2P go-to-market strategy, including playbooks, ICP definition, and enablement materials
2. Drive strategic initiatives to improve adoption, retention, and expansion across the P2P product line
3. Collaborate with Product and Engineering to influence roadmap prioritization and streamline customer feedback loops
4. Support and lead key P2P customer launches, ensuring operational readiness and internal alignment
5. Analyze performance metrics and customer usage data to identify growth opportunities and drive decision-making
6. Own cross-functional program management for major P2P initiatives, driving execution and accountability across teams

Qualifications

• 2–5 years of experience in strategy, operations, consulting, business operations, or a similar analytical, cross-functional role
• Experience working in or with high-growth companies, particularly in product, go-to-market, or operations functions
• Proven ability to manage complex projects, drive cross-functional alignment, and execute in fast-paced, ambiguous environments
• Strong analytical skills: able to structure problems, analyze data, and translate insights into clear recommendations and actions
• Excellent communication and collaboration skills; comfortable working across GTM, product, and customer-facing teams
• Familiarity with P2P, fintech, payments, or enterprise software a plus
• Proficiency with tools like Excel/Sheets, Salesforce, and project management tools (e.g., Asana, Notion, Jira)
• Self-starter with high ownership mentality, intellectual curiosity, and a bias toward action

The salary range for this role is $160,000 - $170,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!