Commercial Account Manager - Remote Eligible

Your Role

You are a trusted advisor, product consultant, and a closer – you're working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for

Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.

You're a product evangelist – you'll solution Zip to meet the pain points today, but also with an eye toward our product of the future

You're a builder – at a startup, you're not just a team member, but you help build the team culture and bring your best practices to the org

Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.

Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.

Manage current customers on multi-year contracts to ensure customer value realization.

You Will

Become a product expert – learning the Zip platform through and through, so that you're demo ready

Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions

Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers

Be adaptable and flexible – as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Qualifications

2+ years of technology SaaS experience

Experience selling to procurement, finance, legal

Experience driving customer retention and adoption of a SaaS product for enterprise accounts

Customer management skills; including sales, Account management, and customer service

Self-driven – you don't need someone to motivate you to put in your best every day

You'd describe yourself as organized, efficient with your time, and an excellent communicator

Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach

Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.

Start-up equity

Health, vision & dental coverage

Catered lunches & dinners for TO employees

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!