Commercial Card Operations Specialist - Midvale

Commercial Card Operations Specialist

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We're looking for a detail-oriented and customer-focused Commercial Card Operations Specialist to join our team. In this role, you'll provide essential support to Program Administrators and internal partners who rely on our Commercial Credit Card products, helping them navigate and resolve complex challenges with confidence. You'll deliver high-quality service through email and phone interactions while managing a variety of recurring tasks tied to program implementations and critical back-end processes. As a key contributor to our department, you'll also collaborate closely with Commercial Card Account Managers, expand your expertise by learning additional Bankcard and departmental functions, and take on special projects that drive continuous improvement.

Zions Bancorporation's Card Operations department has an opportunity for a Commercial Card Operations Specialist position. The schedule will be Monday-Friday, 8:00-5pm MT at the ZTC.

The ideal candidate will have the necessary skills and experience to:

• Provide daily assistance and operational support for various departments within the Bank Card Operations area and affiliate banks, including issuing and reissuing credit cards, answering clients inquires, researching clients' statements and general maintenance of credit card accounts.
• Handle customer complaints.
• Be responsible for requested account maintained and documentation management related to client accounts.
• Perform other duties as assigned.

Qualifications:

• Requires High School diploma or equivalent and some experience with bank/credit cards operations and processing or other directly related experience.
• A combination of education and experience.
• Basic knowledge of various types of various types of bank/credit card operations processes and procedures, including issuing and reissuing cards.
• Must have good customer service and communication skills, both verbal and written.
• Ability to research and solve issues.
• Good decision making, problem solving and analytical skills.
• Strong attention to quality/detail.
• Working knowledge of various pc software; including Microsoft products.
• Must be able to type a minimum of 50 wpm.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.