IT Support Engineer II - Desktop Support

IT Support Engineer II - Desktop Support

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

• Should have a minimum of 5-7 years experience in IT Operations/Desktop support.

• Good Technical knowledge of IT Infrastructure, IT Operations, Hardware and Networking. Asset management, reporting/dashboard reporting, and team management.

• Basic knowledge of servers (VMware, AD, DNS, DHCP, and file servers), SCCM, networks, and security.

• Excellent skills in Microsoft Windows, Hardware, and Software troubleshooting.

• Ability to perform full Deskside Technician role including supporting all types of IT equipment, troubleshooting and resolving hardware and software issues, smart hands support, printer, mobile device, VIP user, and video conferencing support.

• Ensure regular Inventory audits are completed including storeroom audits and maintain/update IT Asset Inventory trackers.

• Should have an understanding of AWS. Ensure regular audits are completed for Critical IT equipment, Network links stability, and Video conferencing devices and share updated reports daily.

• Excellent collaboration skills to coordinate and work with OEMs, Vendors, ISPs, Infrastructure, and Offshore/Onshore Teams.

• Experience with ITIL process for Incident, Problem, and Change management, understanding of Root Cause Analysis methods.

• Queue monitoring and management to ensure the workload is balanced and is completed within SLA.

• Knowledge of and experience with MS Office and Reports Management.

• Excellent Communication (written, verbal, and listening) skills with fluency in English.

We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done.