Senior Platform Engineer - Call Routing

Senior Platform Engineer

Zinkworks is a global leader in innovation, headquartered in Athlone, Ireland, with three office locations worldwide. We utilise the latest cutting-edge technologies to bring industry-leading expertise to our Telecommunication and Financial services clients. We are adept at developing custom innovations that streamline our clients' workflows and improve operational efficiency. With a commitment to quality and customer satisfaction, we have earned a reputation as a trusted partner for businesses seeking reliable software services.

About the Role

We're hiring Senior Platform Engineers to support the design, delivery, and scaling of cloud-based infrastructure that underpins our clients enterprise contact centre. This is an opportunity for experienced engineers to join a team that values automation, cloud-first thinking, and on-the-job learning in VoIP and contact centre technologies.

You'll help scale Kubernetes-based systems, improve observability, and integrate CI/CD pipelines — all while being mentored by voice platform experts to gain exposure to tools like Genesys, Amazon Connect, and more.

Key Responsibilities

• Build and maintain resilient Linux-based systems for customer contact services
• Contribute to platform automation, monitoring, and deployment tooling (CI/CD, GitOps, etc.)
• Troubleshoot and support production systems in a 24/7 high-availability environment
• Collaborate with senior engineers to upskill in SIP, VoIP, and telephony environments
• Participate in agile sprint cycles, code reviews, and platform optimisation efforts
• Write and maintain platform documentation and incident runbooks

Ideal Experience

• 5+ years in platform, cloud, DevOps, or infrastructure engineering roles
• Strong skills in Linux, Docker/Kubernetes
• Familiarity with cloud services (AWS, Azure, or GCP) and monitoring frameworks
• Contact centre tooling (Genesys, Amazon Connect, Avaya) in Routing. This is to create and maintain complex routing strategies. Call routing experience is essential.
• Experience supporting production systems in a regulated or enterprise environment
• Scripting experience (Python, Bash, etc.) and solid understanding of system-level debugging
• CI/CD tools are nice to have (e.g. Jenkins, Ansible, Git)

If you do not check every box, please apply all the same and we can evaluate your application overall!

Why Work With Us?

At Zinkworks, we champion innovation and creativity within our diverse and supportive work environment. We are committed to providing avenues for professional growth and development, ensuring you become a pivotal part of charting the future of technology solutions.

Join us if you are passionate about leading-edge software development and are seeking a fulfilling career with diverse challenges and career advancement opportunities.