Senior Account Manager

Senior Account Manager

We're scaling our Senior Account Management team to manage a growing portfolio of high-value enterprise and regulated clients. This role is all about ensuring retention of ARR, driving upsell opportunities, and strengthening our value-led approach.

If you're a trusted advisor who thrives on building long-term relationships, spotting commercial opportunities, and delivering measurable client impact — this one's for you.

Take ownership of a £1M+ ARR portfolio across ~45 enterprise and regulated clients. Drive retention, upsell, and cross-sell opportunities to hit ambitious revenue targets. Act as the voice of the client — influencing product, sales, and operations. Shape and scale our account management playbook, processes, and enablement. Play a pivotal role in how we deliver value at scale in a fast-growing SaaS company.

Key Responsibilities

• Lead renewal negotiations and unlock upsell / cross-sell opportunities.
• Develop and execute success plans that deliver measurable ROI.
• Act as a strategic partner and trusted advisor to high-value clients.
• Monitor account health through dashboards/CRM — proactively escalate risks.
• Collaborate cross-functionally to champion client needs and feedback.
• Contribute to continuous improvement of account management strategy and process.

Skills, Knowledge and Expertise

• Proven experience in strategic account planning, renewal & upsell negotiations.
• CRM proficiency and strong pipeline management skills.
• Revenue forecasting & reporting expertise.
• Solid understanding of SaaS commercial models (ARR, NRR, churn).
• Bonus Points For:
• Knowledge of HRTech or background checking.
• Data analysis skills in Excel/Google Sheets (dashboards, pivot tables).
• Familiarity with project management tools (Asana, Notion, Monday).

What We Offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

• OTE
• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad
• 30 days to Work from anywhere
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries

About Zinc

Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.

We're a culture first company, by this we don't just mean an active calendar of both company and team organised events (which we do have ), Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.

We recently redefined our company values:

The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.