Global Customer Operations Specialist

GBS Global Customer Operations Specialist

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The GBS Global Customer Operations Specialist provides support to international customers as well as the Global Supply Chain organization. Ensures that all proper service is provided to Zimmer Biomet entities, Third Party customers with activities such as order management, inventory control, communication and other related tasks.

How You'll Create Impact

• Administers the order to cash process (order, delivery and shipment creation).
• Executes cross functional communications and coordination activities.
• Collects and analyzes data and generates standardized reports through various tools.
• Processes customer inquiries and coordinates with other functions to support.
• Deals with returns, complaints and escalations.
• Provides distribution history and shipped items data.
• Ships according to customer rules and preferences.
• Handles escalations when needed.
• Deals with backorder management.
• Hosts and leads recurring coordination meetings with stakeholders.
• May be designated to support specific region based on volume and/or complexity.
• Support cross functional process improvement initiatives and projects.
• Miscellaneous duties as needed.

What Makes You Stand Out

• Candidates must have excellent oral and written communication skills.
• Ability to multi-task, handle multiple priorities.
• Responsible for understanding and conforming to the company quality system as it applies to the specific activities being performed.
• Ability to apply good judgment skills as needed to determine when to escalate.
• Participate in proactive team efforts to achieve departmental and company goals.
• Ability to collaborate cross functionally with other departments and with a variety of corporate team members.
• Ability to analyze situations and resolve problems.
• Problem solving and analytical assessment capability.
• Strong customer orientation and high degree of professionalism is required.
• Accuracy, attention to detail and timely follow through are critical.
• Knowledge of Microsoft Office suite (e.g. Excel, Word, PowerPoint, Outlook).
• Ability to quickly learn new systems and tools (e.g. SAP, Power BI, and Smartsheet).
• Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment.
• Ability to perform other duties, as assigned.

Your Background

• High School Diploma or equivalent (advanced education is a plus).
• 2+ years of relevant work experience in Supply Chain.
• Ability to read, write and speak English fluently.
• Ability to speak any other European language is a plus.

Travel Expectations

• Less than 5%