Customer Service Representative

ZigZag is looking for a Customer Service Representative to join our team!

Full time onsite

Candidate must be willing to work on shifting working days including weekends and holidays as needed

Fixed Dayshift

Responsibilities

Email and/or Phone Management: Respond to customer inquiries, complaints, and requests received via email promptly and professionally, adhering to established response time standards.
Order Management: Assist customers with order-related inquiries, including order status, tracking, cancellations, modifications, and returns. Provide accurate and timely information to customers regarding their online purchases.
Issue Resolution: Identify customer issues and concerns accurately, troubleshoot problems, and resolve them effectively to ensure customer satisfaction.
Customer Relationship Management: Build rapport and establish trust with customers by demonstrating empathy, patience, and professionalism. Maintain a friendly and positive attitude throughout all interactions.
Escalation Management: Identify and escalate complex or unresolved issues to the appropriate teams or supervisors, ensuring timely resolution and customer satisfaction.

Requirements

Proven experience in a customer service role, preferably in the e-commerce industry.
Ability to multitask and work effectively in a fast-paced environment.
Active listening and problem-solving abilities
Strong interpersonal skills and ability to build rapport with customers.
Flexibility to work shifts, including weekends, and holidays, as needed.
Flexibility to work on shifting DAYSHIFT schedule
Experience with Zendesk ticketing software and eCommerce is a plus.

Customer Service Representative | Fixed Dayshift & Full Onsite