Service Desk - service DESK

Job Title

Job Description

Why Zensar? We're a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we're passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we're so into happiness that we've created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We've learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar's mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

You might really grab our attention if you can:

• Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.
• Gather business requirements for enhancements to computer system/applications.
• Prepare technical design documents based on business requirements and prepare data flow diagrams.
• Implement new design as per technical specifications.
• Develop test plans and conduct unit and integration testing.
• Conduct user acceptance testing with client/end user and fix any issues raised.
• Participate in code deployment and coordinate with different infrastructure teams during go-live, post production, and continued support of end product.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar. Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration. Zensar values your privacy. We'll use your data in accordance with our privacy statement.

Responsibilities

3+ years of Windows Technical Service desk experience is necessary. Knowledge Windows 10, 11. Knowledge in windows build. Knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc., ITSM ticketing tools such as Ivanti, ServiceNow etc., User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc., Remote desktop connectivity applications, Windows end point support, MS Office Suite and application support, Web Application, VPN knowledge

Qualifications

3+ years of Windows Technical Service desk experience is necessary. Knowledge Windows 10, 11. Knowledge in windows build. Knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc., ITSM ticketing tools such as Ivanti, ServiceNow etc., User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc., Remote desktop connectivity applications, Windows end point support, MS Office Suite and application support, Web Application, VPN knowledge

Job Info

Job Identification 138930. Posting Date 01/08/2026, 02:57 PM. Apply Before 01/13/2026, 05:00 AM. Job Schedule Full time. Job Shift Day Job. Locations Massachusetts, Boston, MA, 02201, US. Work from Anywhere No. Minimum Experience (In Years) 2