Sailpoint Identitynow Engineer (SME)

Sailpoint Identitynow Engineer (Sme)

Core skills:

• Design and implement workflows for user joiner/leaver/mover events.
• Strong understanding of IAM concepts, including user provisioning, access certification, and role management.
• Provide advanced support for SailPoint IdentityNow, resolving complex technical issues.
• Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc.
• Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc.
• Install, configure, and customize IdentityNow platform modal and connectors.
• Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns.
• Manage and resolve support tickets, ensuring timely and effective solutions.
• Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
• Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks.
• Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
• Having good exposure of application onboarding for SAP applications/Oracle business suits etc
• Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction.
• Assist in the development and maintenance of support documentation and knowledge base articles.
• Experience with RESTful APIs and integration with other systems.
• Participate in on-call support rotation as needed.
• Provide training and guidance to junior support engineers.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Preferred skills:

• Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD).
• Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
• Certification in SailPoint IdentityNow or other IAM solutions.