DOT Net - Duck Creek - L3 Support Analyst

Application - L3 Mid Support Analyst 6-8 Ys Exp

Core / Must Have Skills

Net 6.0 and above, Duck Creek, IIS, SQL, Insurance knowledge, CI/CD pipeline, deployment process, GIT Hub, Azure Cloud

Key Responsibilities:

• AMS to support for Canada and Poland users.
• Weekend support is for bi-monthly release deployments.
• Resolving incidents and requests based on standard operating procedures, Perform basic troubleshooting of application, Escalate to L3 where necessary. Provide end user support, Application monitoring and maintenance.
• Conducting regular scheduled activities such as application releases and month end, Incident management, Ensure SOPs are created and maintained.
• Identify opportunities for service improvement.
• Running scheduled activities on a daily and monthly basis, Incident Request /Service Request Management. Daily Application Checkout & Monitoring / Deployments on prod -1 and prod.
• Monthly Patching Post checkout (Follow daily App checkout).
• Housekeeping – Cleanup activity (Disk space allert/Share folder Alert- Application folder), DR & Testing (Dry Run). Proactive License tracking/ Certificate Renewal, Incident Management Process /SOT/Informing App manager on the MI in detail. Business Communication to stakeholders when required on Maintenance window.
• Raise RITM based on adhoc request (server build/DB creation).
• Adhoc Patching – Co-ordinate with respective team to get the details & fix.
• Creating application documents / Datapack / Runbooks / KEDB for standard request.
• The Prod defect scope will be post warranty period.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 6-8 Years of Experience.
• Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
• Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
• A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.

Mandatory:

• 3 Days working in a week and 10 days in a month from Client Office

Shift

• 5:30 PM IST to 5:30 AM IST
• Weekend – Yes during Patch activities
• Location : Gurgaon (Preferable) or Bangalore