Business Operations Support

Business Operations Planning & Governance

Manage business rhythm and cadence (planning calendars, domain offsites, All Hands, leadership reviews)

Lead end-to-end All Hands preparation (segment coordination, content collection, slide drafting, award nominations, video montages, Q&A prep, etc.)

Develop and maintain OKR/KR scorecards, dashboards, and progress updates

Serve as Workboard (OKR tool) super-user for updates, troubleshooting, and governance

Manage SharePoint sites (domain and component) and communications across email and Webex Teams

Drive community engagement through informative and culture-building posts

Operational Excellence & Process Maturity

Support continuous improvement programs (Guilds, retrospectives, maturity reviews)

Develop, review, and socialize operational materials (MOR decks, offsite packages, leadership updates)

Maintain and track domain-level OKRs aligned to user experience, Agile maturity, code quality, and developer efficiency

AI-Driven Engineering Support

Represent the organization as Engineering Prime in IT-wide AI adoption forums

Support communication and alignment on AI security foundations, automation, and modernization initiatives

Partner with Engineering Productivity on dashboarding and metrics (PRs per engineer, speed metrics, Jira health)

Enable AI-first engineering workflows, including:

Live demos (e.g., Tech Radar) and emerging tool showcases

Adoption support for GitHub Copilot, Windsurf, Dependabot/Renovate

AI-assisted pull request review workflows (Copilot Reviewer, SonarQube)

Stewardship model coordination with designated technical stewards

Business Aligned IT Services CSM HRSD SPM FSM Operations Support