Account Executive, Employee Engagement

Account Executive, Employee Engagement

Zeno Group is seeking an experienced Account Executive to support clients with employee engagement communications and internal communications channels. The Account Executive will work with some of the world's most renowned brands to deliver integrated communications focused on the employee experience. In this role, you will have responsibility for a variety of activities, including project management, program development, distributing communications via various channels, data analysis, and continuing to build Zeno's growing Employee Engagement communications offering. Candidates applying for this role should be skilled at client service, communications technology platforms, be detail-oriented, and have a strong understanding of and aptitude for employee engagement communications approaches. The candidate must also be willing to speak up, learn, collaborate and contribute effectively.

Responsibilities:

Team Enablement & Process Management

Support internal teams with managing deliverables, resources and capacity; serve as the point-of-contact for client processes and guidelines.

Help to establish and carry forth systems and processes to communicate with and retrain team members.

Apply or create tools, templates and methodologies that contribute to the clients' internal communications effectiveness.

Client & Business Alignment

Work collaboratively with account leadership to understand clients' business priorities and align account resources as appropriate.

Partner with critical internal client stakeholders for ongoing solutioning and best-in-class service.

Engage with clients and serve as a lead for key events, resources and processes.

Channel Strategy & Execution

Participate in routine training to apply new capabilities for ongoing publishing acumen.

Conduct channel analysis and ongoing audience research for continuous improvement.

Partner with internal workstreams and clients about how to best leverage internal channels to communicate with key audiences.

Support writing assignments, where necessary.

Provide distribution support during After Hours occasions as part of a rotating coverage schedule.

Analytics, Insights & Optimization

Support team in applying analytics and insights into content strategies.

Provide engagement insights and recommendations for optimizations to inform communications strategy and the editorial calendar.

Qualifications:

• You will succeed at Zeno if you are fearless, resourceful, tenacious, have an understanding of traditional and non-traditional communications tactics and drive great results for your clients and your team.
• You have strong organizational skills and the ability to identify/escalate competing priorities when appropriate.
• Communications is your passion and you have at least 2 years of professional experience; some agency experience strongly preferred.
• You have experience working directly with clients and actively participating in client meetings; you have professional presence.
• Energy is your middle name, you show initiative, and you operate effectively both independently and within a team.
• You are comfortable with ambiguity and operating in a fast-paced, entrepreneurial environment.
• You are results-driven with the ability to manage multiple priorities and work against tight deadlines.
• You are committed to learning about communications and employee engagement trends.
• You are a willing collaborator and contributor; quick on your feet; excited to learn; not afraid to ask questions or make suggestions/recommendations.

Pay range: $59,000 to $69,000 USD. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Zeno's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.