Sr. Engineer - IT Service

IT Network Support Engineer

Experience: 5–8 Years Location: Palghar, Maharashtra Department: IT Infrastructure / Network Operations

Role Overview:

We are seeking a skilled IT Network Support Engineer responsible for managing enterprise network infrastructure, ensuring system uptime, and handling security operations. The role involves hands-on experience with firewalls, servers, virtualization, and troubleshooting network-related issues across corporate environments.

Key Responsibilities:

Network & Infrastructure Management

• Administer and maintain LAN, WAN, and WLAN networks ensuring high availability and performance
• Configure and manage network devices including routers, switches (Cisco), and wireless infrastructure
• Implement and troubleshoot VLANs, routing protocols (OSPF, BGP, EIGRP), and switching technologies
• Monitor network performance and proactively identify bottlenecks or vulnerabilities

Firewall & Security Management

• Configure and manage firewalls (Sophos, Checkpoint) including NAT, VPN, and security policies
• Implement and maintain IPS/IDS, DMZ architecture, and SSL/TLS inspection rules
• Monitor network traffic using tools such as Wireshark, Nmap, and SolarWinds
• Investigate security incidents, perform root cause analysis, and implement corrective actions

Server & System Administration

• Install, configure, and maintain Windows Server (2012 R2 / 2016) environments
• Manage Active Directory infrastructure including GPO, LDAP, FSMO roles, and replication
• Administer core services such as DNS, DHCP, and backup systems
• Handle virtualization platforms like Hyper-V and VMware

VPN & Remote Access Management

• Configure and support VPN solutions including IPsec, SSL, and Site-to-Site VPNs
• Manage secure remote access for users and troubleshoot connectivity issues

IT Operations & Support

• Perform routine hardware and software maintenance across systems
• Provide L2/L3 support for network and system-related incidents
• Follow ITIL processes including incident management, change management, and patch management
• Maintain documentation for network configurations, processes, and troubleshooting guides

User & System Support

• Support Office 365 configuration and user management
• Configure and troubleshoot email systems and end-user connectivity
• Provide technical support for hardware, OS (Windows/Linux/Mac), and network issues

Required Skills & Competencies:

• Strong knowledge of networking concepts (OSI Model, TCP/IP, VLANs, Routing Protocols)
• Hands-on experience with firewall configuration (Sophos/Checkpoint preferred)
• Proficiency in Windows Server administration and Active Directory
• Experience with network monitoring and security tools (Wireshark, SolarWinds, Nmap)
• Knowledge of virtualization technologies (VMware, Hyper-V)
• Familiarity with Office 365 administration
• Strong troubleshooting and analytical skills

Preferred Qualifications:

• Bachelor's degree in Computer Engineering / IT or related field
• Certifications such as CCNA / CCNP / Microsoft Certified / Security certifications are an advantage
• Experience in corporate or enterprise IT environments

Key Attributes:

• Strong problem-solving mindset with attention to detail
• Ability to work in a fast-paced, multi-user environment
• Good communication and documentation skills