Sales Operations Lead

Sales Operations Professional

Zeal Group is an award-winning FinTech organization offering a variety of products. Founded in 2017, we have grown to a team of 500+ employees across the globe. Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration. We are seeking an experienced Sales Operations professional to drive sales effectiveness and productivity across the company. The ideal candidate will possess a strong background in performance management, data analytics, and sales enablement within high-performance, results-driven industries such as Insurance or Real Estate. Proven experience managing operations for large-scale sales teams is essential.

Key Responsibilities:

Performance Management & Sales Enablement:

• Develop, monitor, and optimize Key Performance Indicators (KPIs) for the sales team.
• Implement dynamic performance dashboards and establish a rigorous framework for regular performance reviews.
• Design and manage incentive compensation plans that are closely aligned with strategic company objectives.
• Develop and execute comprehensive sales training programs, focusing on product knowledge, sales methodology, and negotiation skills.
• Coach and empower sales managers and representatives to enhance overall team capabilities.

Sales Data Analysis:

• Conduct in-depth analysis of sales funnel health, conversion rates, win/loss trends, and regional performance.
• Build predictive models to forecast sales outcomes and identify opportunities for performance improvement.
• Translate complex datasets into actionable insights and strategic recommendations.

CRM System Optimization:

• Lead the management and ongoing evolution of the Customer Relationship Management (CRM) system.
• Standardize CRM workflows and ensure high data integrity to support accurate reporting.
• Oversee CRM training initiatives for new hires and the existing sales team.

Cross-Functional Collaboration:

• Partner with Sales Directors to implement sales best practices and optimize processes.
• Collaborate with the Finance department on sales goal setting, territory planning, and compensation structures.
• Liaise with the IT department to drive system integrations and optimize data architecture.