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MY - Senior Desktop Support Engineer
Maintain and troubleshoot end-user equipment and network infrastructure daily
Kuala Lumpur, Kuala Lumpur, Malaysia
Senior
yesterday
Job Title
Day-to-day user support; End user equipment support; Basic server and network equipment support; Inventory management; Monitoring queue and routing tickets; Documentation within Jira, Lark is good to have, escalation procedures, and contact details; Coordinate with vendors and internal resources to ensure operational excellence; Monitoring applications and services; Perform day-to-day operational tasks to maintain healthy system function; Review and analyse information systems to improve quality and stability; Microsoft and other software license management; Incident, Problem, and Change management; Takeover support of new systems and procedures.