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Sr. Technical Support Specialist, Premier - Remote Eligible
Help customers maximize their use of Zapier through tailored technical support solutions.
Remote
Senior
1 week ago
✨ About The Role
- The role involves assisting customers with technical issues and optimizing their workflows through automation.
- The candidate will work on resolving unique customer problems, treating each ticket as a puzzle to solve.
- They will collaborate with the Build Team to advocate for solutions to recurring issues.
- The position requires a focus on efficiency and the implementation of systems to scale support efforts.
- Written communication is the primary mode of interaction with both customers and team members.
âš¡ Requirements
- The ideal candidate has at least 2 years of experience in customer support within the SaaS industry.
- A strong technical background is essential, particularly in troubleshooting APIs.
- The candidate should be passionate about helping customers and solving complex problems.
- They should be highly productive and consistently bring their best effort to their work.
- A commitment to continuous learning and skill improvement is crucial for success in this role.
- Empathy towards customers and the ability to communicate effectively in writing are key traits.
Sr. Technical Support Specialist, Premier - Remote Eligible
Remote
Support
Job is no longer active
About Zapier
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