Head Of Account Payable Shared Services

Head Of Ap Shared Services

We are seeking a strategic and results-driven Head of AP Shared Services to lead the Procure-to-Pay (P2P) operations across multiple entities. This role will be pivotal in driving operational excellence, automation, and governance while fostering a high-performance culture. The ideal candidate will possess deep technical expertise in AP processes, strong leadership capabilities, and exceptional communication skills to influence stakeholders across finance, commercial, and vendor ecosystems.

Key Responsibilities

• Oversee end-to-end AP operations including invoice processing, vendor payments, debit balance resolution, and bank reconciliations.
• Lead reconciliation of marketplace fees between Zalora's e-commerce marketplace platform "Seller Centre" and SAP, ensuring accuracy and timely resolution of discrepancies.
• Govern AP ledger integrity and ensure alignment with GL and subledger balances.
• Monitor blocked payments and proactively resolve issues to ensure timely disbursements.
• Drive collection efforts for sellers with debit balances, ensuring timely follow-up and escalation.

Governance & Compliance

• Ensure compliance with IFRS, internal controls, and statutory requirements across all AP processes.
• Maintain audit-ready documentation and support external/internal audit engagements.
• Own indirect tax submissions and ensure timely filing with authorities.
• Champion adherence to financial policies and procedures across the AP function.

Reporting & Analytics

• Coordinate monthly and quarterly AP reporting with local finance teams and Group HQ.
• Monitor KPIs (e.g. invoice cycle time, payment accuracy, aged payables) and drive continuous improvement.
• Ensure timely and accurate weekly bank reconciliations and month-end close activities.

Stakeholder Engagement

• Collaborate with vendors, commercial teams, and procurement to resolve payment blocks and invoice disputes.
• Serve as a key liaison between AP Shared Services and local finance teams, ensuring alignment and transparency.
• Communicate effectively across all levels, translating technical insights into actionable business decisions.

Transformation & Automation

• Lead process improvement initiatives including automation of invoice workflows, exception handling, and dashboarding.
• Drive SAP optimization and support change management as part of continuous improvement.
• Implement shared services best practices and standard operating procedures across entities.

Leadership & Communication Expectations

• Inspire and lead a high-performing AP team, fostering accountability, collaboration, and continuous learning.
• Demonstrate exceptional written and verbal communication skills, tailored to diverse audiences including senior leadership, auditors, and external vendors.
• Influence cross-functional stakeholders with clarity, empathy, and strategic insight.
• Uphold the highest standards of professionalism, integrity, and precision in all interactions.

Requirements

• Degree in Finance, Accounting, or equivalent; ACCA/CPA preferred.
• Minimum 8 years' experience in AP, with at least 3 years in a shared services leadership role.
• Proven track record in internal controls, audit readiness, and compliance frameworks.
• Experience in SAP and automation tools (e.g. Esker, VIM).
• Strong analytical, organizational, and stakeholder influencing skills.
• Excellent command of English and proficiency in MS Excel and reporting tools.
• Ability to multi-task, work under pressure, and meet tight deadlines.

The ZALORA Story

ZALORA is Asia's Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.