Customer Support Specialist - Remote Eligible

Customer Support Specialist

Yubico is seeking a full-time Customer Support Specialist to join the security revolution and help make the internet safer with modern authentication. In this fully remote role, you'll collaborate with colleagues worldwide to ensure customers can use their YubiKeys confidently across hundreds of services. Every interaction is an opportunity to protect digital identities, make online security effortless, and turn customers into enthusiastic promoters of Yubico.

Becoming a Yubico product expert is central to this role. You will serve as a user advocate and act as a consultant on our product line, including hardware devices, software applications, and partner services. This position offers an exciting opportunity for career growth in a rapidly expanding technology company. If you are passionate about creating customer promoters and eager to contribute to a dynamic, global team, we invite you to apply and be part of our mission.

Tasks & Responsibilities:

• Serve as a trusted concierge for customers by triaging and resolving tickets across all stages of the customer journey
• Provide thoughtful, timely, and empathetic support through Salesforce Service Cloud ticketing system, with a focus on creating customer promoters through every interaction
• Collaborate across the organization to improve the end-to-end customer journey, from presale to post-sale
• Advocate for the voice of the customer, ensuring feedback informs products, services, and processes
• Create and maintain self-service resources, including internal knowledge base articles and support documentation
• Identify opportunities to streamline workflows and enhance efficiency through process improvements
• This role reports to the Manager of Customer Support, US

Basic Qualifications:

• 2+ years in a customer-facing role
• Exceptional written and verbal communication skills; able to simplify complex topics
• Strong problem-solving and critical-thinking skills; able to analyze issues, spot patterns, and propose solutions
• Experience using modern ticketing tools (Zendesk, Salesforce Service Cloud, or similar)
• Ability to thrive in a fast-moving, global environment and work effectively across teams
• Curiosity and drive to improve processes and the customer experience

Yubico offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work. This role has an hourly rate range of $30 to $34 an hour for a candidate located in the San Francisco Bay Area. For roles that are filled in other locations, the compensation range will be based on data provided by the Radford McLagan Compensation Database from Aon. Final compensation is also based on a number of factors including, but not limited to, job-related knowledge, skills, and experience.

Our U. S. benefits are designed for your overall well-being:

• Health coverage. We've got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
• Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.
• Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.
• Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.
• Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
• Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).
• Commuter Benefits. If you need to commute to the office, we offer commuter benefits.
• Strong mission & company values. We're a global team on a global mission to make the internet more secure for everyone. We believe that every person's work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals. Personal data submitted through this form is used for managing Yubico's recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico's record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.

As part of providing the requested service, we will transfer your data to be processed by Lever, Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.