Data Services Consultant - Japanese

Data Services Consultant

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Data Services is an organization within SAP Concur that provides data analytics consultation, report-writing services, and training to customers who use SAP Concur hosted software applications such as Travel & Expense and Invoice modules.

The Data Services Consultant will manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices for specific customer profiles & industries. For customer-requested reports, the Consultant will gather business requirements, translate these business requirements into a design, write the reports or dashboards, and work with customers to distribute the results throughout their organizations.

Responsibilities as a Data Consultant will include, but are not limited to, the following:

• Act as a subject matter expert for SAP Concur's reporting module for expense, invoice and travel modules.
• Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.
• Build, modify and maintain custom reports as per customer's agreed business requirements.
• Manage customer's expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
• Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.
• Communicate project status with the SAP Concur project manager and/or customer (as applicable).
• Update progress in SAP Concur's project tracking tool.
• Work on support cases from the reporting queue through to resolution (as needed).
• Develop and maintain knowledge of SAP Concur's reporting module knowledge, implementation practices and methodologies.
• Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).

Qualifications

Education, Experience & Training required:

• Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
• At least 3+ years' in consulting or related customer facing role.
• At least 3+ years' work experience with data reporting and analysis.
• Experience with Business Intelligence solutions.
• Basic knowledge of SAP Concur software product, a plus.
• Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
• Ability to work productively in a fast-paced, ever-changing environment.
• Ability to pass a background check.

Job Specific Specialized Knowledge & Skills: (in order of priorities)

• Exceptional written and verbal communication skills in the following languages:
• English
• Chinese (Mandarin)
• Japanese and/or Korean
• Excellent presentation skills
• Strong analytical, consulting and troubleshooting skills
• Project management skills
• Strong organizational skills and ability to deliver on commitments
• Creative solution development
• Ability to effectively utilize data and system tools.
• Strong computer skills/Microsoft Office knowledge
• Proven ability to engage and interact with internal & external teams to resolve customer issues
• Ability to persuade and influence
• Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

Working environment (where major activities are carried out):

• Office
• Customer site (if applicable)
• 0-5% expected travel needs (if applicable)

Working hours:

• 40 hours per week
• Flexibility in working hours as needed to meet customer obligations

Physical and Cognitive or Mental Requirements:

• Major job activities – physical requirements:
• Use of computer and keyboard for extended periods of time on most or all workdays
• Use of telephone – throughout the workday as needed to conduct business
• Working under time pressure
• Working rapidly for long periods
• Communicating and interacting with others
• Major job activities – mental requirements:
• Multiple concurrent tasks
• Ability to perform under stress
• Writing, reading and comprehension
• Problem solving
• Confidentiality
• Customer contact

EOE:

SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a diverse global work team. (M/F/D/V)

Location: Dalian