Academy For Services & Consulting: Technical Quality Manager (TQM) - Chicago (hybrid)

SAP Technical Quality Manager (TQM) Role

SAP’s Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You’ll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross-functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management, and hands-on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long-term success with SAP.

What You’ll Do

• Successfully complete a 12-month learn-apply program, which includes classroom phases and field phases with your TQM team, that enhances your support in the TQM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization.
• Immerse yourself in multidimensional, experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around our solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Services & Delivery board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing TQM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

What You Bring

• Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology.
• 2–3 years of experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies.
• Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals.
• Hands-on experience with SAP HANA, S/4HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation.
• Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence.
• A track record of influencing solution design, implementation, and change management initiatives across complex environments.
• Experience supporting key phases of the customer lifecycle—including pre-sales, solutioning, procurement, contract renewals, and retention—with a focus on long-term value creation.
• Skilled at building trusted relationships with C-level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes.
• Strong facilitation, negotiation, and de-escalation skills, with the ability to manage high-stakes discussions and maintain productive engagement.

About SAP Next Gen Academy for Services & Consulting

The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.

The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.

Join us for a unique opportunity to build your network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions—all while learning in a dynamic environment and earning competitive pay and benefits.

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of our program, which will likely involve participants spending 2 weeks, in Newtown Square, Pennsylvania. This experience is designed to provide unparalleled hands-on learning and networking opportunities.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.