Strategy & Operations Manager

YouLend European Operations And Transformation Lead

YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The role requires strong analytical and problem-solving capabilities; as well as excellent people skills to communicate changes. In addition, it is expected that the candidate is able to work independently and proactively. This role will be targeted at improving the outcome, processes, and efficiencies across different functions in YouLend. In doing so, you will work alongside stakeholders across the business, from Sales and Credit Operations through to our Product and Technology team.

Responsibilities

• Take full ownership of making our processes the very best of any European fintech with a core focus on reducing friction in the merchant application journey.
• This includes but is not limited to: (1) driving forward KPI reporting and monitoring across the teams to deliver growth and efficiency and (2) building our marketing and sales strategies, and (3) identifying process gaps and work with the team to close them.
• Drive operational efficiencies while improving quality of work and ensuring our processes and policies live up to increasing degrees of compliance.
• Identify automation and other improvement opportunities to further develop the process for delivering rapid financing to merchants.
• Supporting the Head of European Operations with projects and process innovation.