Services Sales Engineer - Europe - Remote Eligible

Services Sales Engineer - Europe

You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control.

We're building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you'll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you're ready to make a difference and help us revolutionize the way people search and work, we'd love to have you join us!

Location: UK (Remote/Hybrid, with occasional travel across the region)

About The Role

We are seeking a highly skilled Services Sales Engineer for Europe to bridge the gap between technical solution design, services scoping, and sales execution for our cutting-edge AI and Private RAG (Retrieval-Augmented Generation) solutions. This pivotal role combines the consultative acumen of a sales engineer with the depth of technical expertise required to scope, design, and document complex enterprise projects. You will partner with enterprise customers, sales, engineering, and services teams to demonstrate our software, capture requirements, and produce robust Statements of Work (SOW) that set our projects up for success.

Responsibilities

• Deliver compelling, tailored product and solution demonstrations focused on AI and Private RAG, addressing diverse customer needs.
• Lead technical discovery sessions with prospects, translating their business objectives into actionable solution designs.
• Assess customer requirements and architect end-to-end solutions, considering integration, scalability, and security.

Project Scoping & SOW Development

• Collaborate with stakeholders to scope services projects, define deliverables, and identify resource requirements.
• Produce detailed, accurate, and clear Statements of Work (SOW) that outline project objectives, deliverables, timelines, and pricing.
• Participate in and lead presales workshops to clarify scope, technical complexity, and customer expectations.

Sales Enablement & Support

• Act as a trusted technical advisor to sales teams and prospects throughout the sales cycle.
• Respond to RFPs and technical inquiries, ensuring alignment between customer needs and our offerings.
• Support sales pursuits with technical insight, value articulation, and competitive differentiation.

Cross-Functional Collaboration

• Work closely with Product Management and Engineering to align customer requirements with product capabilities.
• Facilitate smooth handoffs between sales, delivery, and customer success teams, ensuring seamless project execution.

Thought Leadership & Best Practices

• Champion and document best practices in solution design, SOW writing, and project scoping.
• Mentor colleagues and contribute to the development of scalable presales and services processes across the region.

Qualifications

Technical Skills

• Deep expertise in AI, Generative AI, and Private RAG, with hands-on experience designing and deploying enterprise solutions.
• Proficient in solution architecture, systems integration, and cloud platforms (e.g., AWS, Azure, GCP).
• Demonstrable experience in writing and reviewing Statements of Work (SOW) for complex software or AI projects.
• Strong understanding of information security, data privacy, and compliance in European enterprise contexts.

Professional Competencies

• Exceptional communication and presentation skills; able to engage both technical and non-technical stakeholders.
• Proven ability to capture customer requirements, translate them into technical solutions, and articulate business value.
• Track record of collaborating with cross-functional teams and building trusted advisor relationships with enterprise customers.

Sales Acumen

• Experience supporting enterprise sales cycles as a sales engineer, solution architect, or similar role.
• Ability to identify customer pain points, map solutions, and support license and services sales.

Other Requirements

• Willingness to travel within Europe as needed for customer engagements and workshops.
• Fluent in English; additional European languages a plus.

What Success Looks Like

• High-Impact Demonstrations: You consistently deliver technical demos and workshops that drive engagement and accelerate deals.
• Accurate & Actionable SOWs: Your Statements of Work enable successful project kickoffs and smooth delivery, minimizing risk and maximizing customer satisfaction.
• Trusted Advisor Status: Customers and sales teams rely on your technical judgment and consultative approach to shape winning solutions.
• Cross-Functional Excellence: You enable seamless transitions between sales and services, contributing to project success and long-term customer value.
• Continuous Improvement: Your feedback and expertise help evolve our presales, solution design, and delivery methodologies across Europe.