Technical Assistance Center (TAC) Support Engineer - Remote Eligible

Not Just A Job, But A Career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the Hp Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Responsibilities:

· Tac Support Engineer for Yokogawa's Systems products, solutions, and services.

· Customer Support activities involving Support Ticket Queues and Case Management. Tac is the

Technical Helpdesk Support (post-sales) and handles these customer-support inquires 24/7/365.

· Help manage, strengthen, and grow relationships with Global Support teams, including managing

escalations for technical and quality performance

· Technical support to Field Service activities, internal collaboration, and nonconformities, warranty support,

global escalations, and at times project support

· Provides insight and act as a liaison to cross-functional teams

· Collaborate with internal and external clients to understand technical needs

· Learns about the architecture and use of one or more Yokogawa control systems through training classes,

mentoring, self-study as assigned, and direct support experience.

· Supports customer requests related to Yokogawa industrial automation products. Requests can vary from

direct product failures to general inquiries about usage, installation, and configuration.

· Drive and support Change Management and Digital Transformation Initiatives

· Research, understand, and comprehend internal and external technical documentation sources.

· Research Yokogawa Product Manuals, as well as utilize Yokogawa global intranet resources.

· Train in Quality Procedures and Corporate Governance.

· Remote Technical Support for Systems Products and Advanced Solutions.

· Document, organize, and log communications, and task activities.

Job Requirements:

· Effectively initiate, develop, and oversee complex ideas, design concepts, proposals, procedures, project

and design reviews

· Manage customer relationships using active listening and effective communication. This includes support

discussions, conflict resolution, and handling difficult conversations.

· Strong analytical and problem-solving skills related to technical field support.

· Ability to take calculated risks for growth and case resolution, while managing quality and customer

expectations.

· Ability to work in a fast-paced multi-tasking environment requires good time management, and quick

response. This includes After-Hours Support 24/7/365.

· Ability to travel to customer sites, up to 15%, to resolve support requests that cannot be handled through

phone, email, and web support methodologies. Also required for project startups and commissioning.

These dispatches are for atypical support, nonconformity, and emergency situations.

· Ability to give and receive constructive feedback and/or coaching and respond appropriately.

· Understands and follows safe work practices.

Minimum Qualifications:

· Bs degree in Engineering or other relevant degrees such as Computer Science

· Understanding of Control Systems involving Dcs, Plc, Safety Systems, and/or Data Historian.

· Understanding of networking and cybersecurity knowledge

· Experience in Customer Support or Technical Helpdesk role.

Preferred Qualifications:

· Prm or Plant Device Asset Management (Hart, Fieldbus, etc) experience

· Knowledge of basic engineering functions of one or more Yokogawa control systems

Work Environment:

While traveling to a customer site, the employee may be exposed to moving mechanical parts, high precarious

places, fumes, airborne particles, toxic or caustic chemicals. The employee may be exposed to outdoor weather

conditions, extreme heat, risk of electrical shock, and vibration. The noise level in the environment is reasonable.

Physical Demand:

While traveling to a customer site, the employee may be required to stand, walk, and sit. The vision requirements

include depth perception, ability to adjust focus, close vision, and color vision.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We

will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We

will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawaabout our Employee Referral process!