Software Support Engineer

Experienced Software Support Engineer

Yokogawa Marex has an exciting opportunity for an experienced Software Support Engineer, with a systems engineering background.

Reporting to the Customer Service Team Leader, and working as part of the Customer Services team, you will apply your support and systems engineering experience, strong background in software and communication skills to provide world-class customer service to our global customers, maximizing the value delivered by our software solutions.

You will support end users and engineers during the adoption, deployment, and operation of our software solutions. Proactively implement measures to ensure system health and efficiency, troubleshooting and diagnosing issues.

You will provide guidance and advice for issue resolution and work closely with the product development team to feedback user experience, solve issues and recommend improvements.

Yokogawa Marex, a Division of Yokogawa UK Limited, is a specialist software solutions company developing and delivering software solutions providing valuable insights and actionable information to operate facilities effectively, efficiently, and safely in a profitable and more sustainable way.

As a Software Support Engineer, you will:

• Provide support to end users and engineers either over the phone, remotely or at site
• Reproduce, troubleshoot, and diagnose issues
• Create and deliver training courses
• Plan and implement preventative measures to ensure system health
• Create, maintain and update best practices, Frequently Asked Questions, Knowledgebase Articles and troubleshooting guides
• Interact with the product development team to feedback on user experience, solve issues and recommend improvements
• Deploy, update and configure software packages and solutions
• Keep yourself updated on the products and software technologies
• Be available for international travel to customer sites and Yokogawa offices

We are looking for a colleague with:

• 3+ years of work experience in troubleshooting and deploying software packages and solutions
• Strong background in software and systems engineering
• Experience with Microsoft operating systems set-up and troubleshooting
• Knowledge of relational databases, networking and communication protocols
• Experience and strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Thrive on problem-solving, with a good analytical and methodical approach
• Ability to work independently and as part of a team, be self-motivated and results-driven
• Good communication skills both verbal and written

Desirable but not essential:

• Degree-level technical qualifications in engineering or software-related subjects
• Experience working in a relevant Customer Service environment
• Experience in System Integration of software solutions
• Knowledge of Software Development and troubleshooting, including code analysis and debugging
• Knowledge of Process Automation Software, Control Systems, and Industry standards
• Knowledge of Microsoft SQL Server, DCOM, OPC and Microsoft Windows security

What you can expect from us:

• Working from our offices in Cowes, on the Isle of Wight
• 37 hours per week (Monday to Friday), with flexibility required to meet customer and business needs
• A permanent contract with a competitive salary, depending on experience
• Benefits, including pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service
• Exciting challenges within a global organization that encourages a high degree of individual responsibility, with excellent career opportunities
• Innovative and advanced high-technology products and services
• Opportunities for international travel

Due to the nature of our business, please be advised that at the offer of employment stage we will carry out Disclosure and Barring Service (DBS), Education and Employment checks on all candidates.

This role is not eligible for sponsorship.

Closure date: 31/10/2025

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Diverse, Equitable & Inclusive Culture

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!