Senior Service Engineer

Not Just A Job, But A Career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose

Be responsible & accountable for all related service activities within Iraq and Jordan region.

Key Responsibilities & Accountabilities

Coordinate closely with customer operations and project delivery teams to ensure smooth workflows and minimal disruption to plant operations.

Coordinate, supervise, and manage subcontractors and sub-vendors to ensure compliance with project and service requirements.

Provide onsite and remote technical support, perform system diagnostics and troubleshooting, and prepare accurate service and technical reports.

Ensure strict adherence to site safety regulations, customer HSE requirements, and Yokogawa quality standard.

Support in system upgrades, modifications, and small project implementations as required.

Technical Support to regional Service Team for escalated service cases of Yokogawa products and Analyzer systems.

Communicate with Global Response Center and other stakeholders for escalated cases and solutions.

Develop technical documents for Service Team's competency development.

Support Service business development activities.

Establish and maintain strong customer relationships through high-quality service delivery, contributing to customer satisfaction, repeat business, and referrals.

Maintaining the current service contracts by achieving customer satisfaction.

Support company for any events of planned and unplanned/ routine or downtime activities 24x7.

Remote assistance to company engineers by identifying the technical issues and providing solutions.

Qualification and Experience

Bachelors degree in Instrumentation / Electronics Engineering.

Minimum 7 years of experience in service or maintenance with certain years in automation systems.

Experience on Yokogawa / Equivalent systems preferable.

Competencies

Technical Skills:

Strong hands-on experience with DCS, ESD, SCADA, and Field Instrumentation.

Familiarity with Yokogawa systems is a strong advantage.

Ability to read and interpret technical drawings, loop diagrams, and control narratives.

Soft Skills:

Good communication and interpersonal skills.

Ability to work independently under pressure and in remote site environments.

Strong problem-solving attitude and customer-focused mindset.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.