IT Support Analyst

Not Just A Job, But A Career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Position Overview

We are looking for a dependable and customer-focused IT Support Analyst to join our team. This role will be the first point of contact for employees needing assistance with computers, accounts, or software. The ideal candidate enjoys problem-solving, is patient and clear when helping others, and is eager to learn new skills. You will receive guidance from experienced team members and have opportunities to grow into more advanced responsibilities over time.

Key Responsibilities

End-User Support

• Serve as the first contact for employees needing help in person, over the phone, or via email/tickets.
• Assist with common issues such as password resets, account access, and basic troubleshooting for computers, printers, and other devices.

Microsoft Office & Collaboration Tools

• Support employees with Microsoft Office applications (Outlook, Teams, Word, Excel, etc.).
• Help with simple tasks like sharing files, setting up meetings, and fixing basic email or calendar issues.

Account and Access Management

• Set up accounts for new employees and remove access for departing employees.
• Ensure team members have the correct permissions for their work.

Device and Equipment Support

• Help set up and connect laptops, desktops, and mobile devices.
• Ensure equipment is ready for use and functioning properly.

Request Tracking and Follow-Up

• Monitor incoming support requests and ensure timely resolution.
• Identify repeat issues and share feedback for improvements.

Documentation and Knowledge Sharing

• Keep records of common issues and how they were resolved.
• Share tips with employees to help them work more effectively.

Education

• Bachelor Degree from an accredited institution in MIS, or applicable discipline

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!