Charge DE Marketing, Communication ET Relation Client (F/H)

Charge De Marketing, Communication Et Relation Client (F/H)

Contribute to the achievement of the subsidiary's results by managing the CRM aspect of the customer relationship and conducting marketing and communication operations under the responsibility of the Head of Marketing, Communication, and Customer Relations.

Pilot Customer Relationship Management (CRM aspect)

Validate the creation of all new companies in the global group CRM tool, with the ERP aspect remaining the responsibility of the manager

Conduct financial and creditworthiness surveys on prospects and clients when a request is made by accounting, commercial engineers, or any other legitimate person to do so

Analyze analysis reports to determine the settlement conditions to be applied and inform the sales and accounting teams

Share all information to maximize customer knowledge in our CRM tool

Maintain the quality of the database hosted in our CRM tool from all points of view (companies, contacts, opportunities, etc.)

Support all users on our CRM tool

Carry out operational marketing actions

Organize, prepare, animate, and follow professional fairs, conferences, conventions, and business meetings

Create and follow sales materials (company presentations, commercial presentations, business cards, one-time operations like those of the end of the year, etc.)

Identify and manage advertising actions by object or media objects

Take charge of internal communication

Report regularly to the Head of Marketing, Communication, and Customer Relations.

Respect the Health/Safety/Environment rules in force in the Group

Respect the Quality requirements (based on ISO 9001), & HSE (based on ISO 45001, MASE, and ISO 14001)

Perform all training (including e-learning) requested by the group to maintain its knowledge of SSE, compliance...

Report any accident or near-accident situation

Respect the rules and procedures (code of conduct, internal regulations, quality, safety, internal rules, authorizations, expenses, vehicle...)

Participate in internal and external audits

Education

Bac+3 to 5 - Marketing/Communication/Customer Relations

Required Skills

Technical Skills (Tools, technical expertise, software...)

Knowledge/Skills required:

Mastery of Microsoft 365

Knowledge of graphic tools such as Canva, Photoshop, InDesign

Knowledge of CRM tools like Sage CRM, Dynamics, or Salesforce

English: Read, write, speak

Behavioral Skills

Independent

Organized and very rigorous

Ability to work in a team

Curiosity, involvement

Listening skills

Versatility

Reactivity

Writing skills