ASI Service Manager

Not Just A Job, But A Career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Description:

• Responsible for providing technical and service support to customers for the process and environmental range of products
• Prepare service and spare parts quotations to customers enquiries
• Perform service tasks like in-house repair and on-site commissioning for various gas and water quality analyzer
• Troubleshooting analyzer & advising customers on the best solutions in accordance with standard procedures and safety guidelines of Yokogawa
• Creating and maintaining strong relationships with customers and provide good services support.
• Liaise and work with customers to address any service concerns and provide solution on the technical problems
• Support project team to perform Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for project
• Identifying potential opportunities to get new preventive & maintenance contract
• Provide product training to end user and channel partner

Job Requirements:

• Degree/Diploma in Engineering or equivalent
• At least 5 years in process industry in the field of Instrumentation & Control
• Knowledge on gas analyzers, CEMS and water quality analyzers
• Experience/knowledge in Yokogawa GC8000, NIR800, Yokogawa PCAS, ASET, network. TDLS8000
• Knowledge of process analyzers, environmental monitoring systems, and related equipment
• Ability to prepare service reports, spare parts quotations, and handle technical documentation

By responding to Yokogawa's advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!