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Customer Support Associate (wednesday - Sunday) - Remote Eligible

Develop and implement improved troubleshooting workflows to reduce time-to-resolution for inquiries.
Remote
Entry Level
20 hours agoBe an early applicant
Yodeck

Yodeck

Cloud-based digital signage platform for creating, scheduling, and remotely managing screen content across multiple displays using simple online tools.
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Customer Support Associate

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck's affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower businesses around the world. Since its introduction in 2016, Yodeck has powered over 190,000 screens across every type of business—from restaurants and retail stores to schools, stadiums, and conference halls. As one of the top 5 digital signage SaaS platforms globally, Yodeck is looking for curious and smart people to help us drive even faster growth.

Do you have a passion for technology and a dedication to outstanding customer service?

As a Customer Support Associate, you'll assist Yodeck customers, respond to their questions, and guide product usage and troubleshooting. Our Support Team provides help through an online ticketing system integrated with chat that is accessible through the app. Our new Customer Support Associate should be available to work on shifts Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00) to support all Yodeck customers worldwide. 90% of inquiries come from the US, Canada, and the rest of the world.

Join our team and help customers enhance their everyday lives with Yodeck's innovative solutions!

What You Will Be Doing:

  1. Handling incoming phone calls, messages, and emails from Yodeck customers.
  2. Providing information and assistance on Yodeck products & features, such as billing and sales questions.
  3. Troubleshooting basic technical issues and offering solutions to customer inquiries.
  4. Processing warranty claims, repairs, and replacements.
  5. Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams.
  6. Offering product recommendations based on customer needs and preferences.
  7. Maintaining high customer satisfaction through professional and courteous communication.
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Customer Support Associate (wednesday - Sunday) - Remote Eligible
Remote
Support
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About Yodeck
Cloud-based digital signage platform for creating, scheduling, and remotely managing screen content across multiple displays using simple online tools.