Membership Service Coordinator

Membership Service Coordinator

South YMCA Kettering, OH Part-Time/Non-Exempt $14.00-$16.80/Hour

2 Weekend opening shifts per month Occasionally covering evening shifts as needed.

Position Summary:

Responsible for providing excellent services to YMCA members and other individuals and for providing leadership to the Member Services Desk.

At the YMCA, we are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

1. Oversees Member Service Desk staff through scheduling, training and coaching.
2. Oversees Member Service Desk Operations through:
3. Organizing the Member Service Desk processes and systems.
4. Processing of membership sales, changes, cancellations and all other member transactions, program registration, and other activities that occur at the Member Service Desk.
5. Ensuring communication between Program Directors and other branch staff with the Member Service Desk staff.
6. Remaining knowledgeable of member information and programs.
7. Ensuring excellent phone service.
8. Provides excellent member service and trains others in these services.
9. Serves as scheduled staff coverage at the Member Services Desk.
10. Conducts tours of the facility for prospective members and guests.
11. Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.
12. Builds relationships with members.
13. Performs routine copying and filing.
14. Is familiar with member information as outlined in the new member handbook.
15. Proactively solves problems.
16. Follows appropriate safety guidelines.
17. Communicates to direct supervisor any concerns or incidents that may need follow-up.
18. Communicates any suggestions to improve member services.

Qualifications:

• High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required; two years or more of supervisory experience preferred.
• Computer skills are required as well as strong supervision skills.