Customer Service Representative

Customer Service Representative

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

We're looking for a Customer Service Representative to join our team and support YETI's growing presence in Australia and New Zealand. This role is all about delivering an exceptional experience for our customers—whether they're shopping online, visiting retail partners, or reaching out for product support. You'll be the go-to resource for inquiries, problem-solving, and ensuring every interaction reflects the YETI brand.

At YETI, we believe in doing things right and doing them big. You'll be part of a team that values authenticity, innovation, and adventure—helping us bring the YETI experience to more customers across Australia and New Zealand.

Responsibilities

Deliver exceptional customer experiences through timely, thorough follow-up and warm, upbeat communication.

Respond promptly to inquiries across multiple channels—email, chat, and phone.

Resolve issues efficiently by investigating concerns and guiding customers to the best solutions.

Educate and empower customers:

Explain product features and benefits

Share best practices to maximize YETI product performance

Troubleshoot issues to minimize unnecessary returns

Manage post-purchase processes:

Handle returns, warranty claims, and product registrations

Support business growth:

Be the first point of contact for marketing and new dealer inquiries

Provide inventory availability updates

Collaborate cross-functionally to share customer insights and contribute to projects that enhance the YETI experience.

Qualifications and Attributes:

High School Certificate required

At least 2 years relevant work experience; Retail, wholesale or online customer service experience preferred

Strong interpersonal and influencing skills

Ability to prioritize and develop processes to do work efficiently and effectively

Strong written and verbal communication skills

Proficient with basic computer skills

Be a steward of and maintain the YETI Brand

Must be a team player, able to work within tight deadlines on multiple projects in a fast-paced environment, while maintaining a positive attitude

Optimistic, energetic and collaborative